







More time for yourself, less chaos at home
How can I contact DILERA customer service?
You can reach our service team by email at support@dilerra.de .
We will gladly take care of your request and offer you the best possible service.
How long does it take to process and ship the order?
Please expect the following:
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1 working day processing time for your order
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6-12 working days for delivery (depending on location)
You can track your order under "Support → Track Order" .
Once your order has been processed and shipped, you will receive an email notification with a tracking number .
Due to high order volume, shipping may be delayed by a few days. Please allow extra time for delivery. Should your order be significantly delayed, we will notify you by email.
Return Policy
You can test the product for 30 days .
If you are not satisfied with a product that is in perfect condition, you can return it to us within 30 days of the shipping date .
Further details can be found in our return and refund policy .
DILERA® is a German supplier of household appliances based in Marburg.
Each product undergoes strict German regulations that have been established internally by the company.
Therefore, DILERA® offers up to 4 years of warranty on your products.
The robot vacuum cleaner that thinks for you
DualFlow Tangle-Free System
The side and roller brushes do not get tangled with hair or other dirt and grime.
Tricky parts are no problem
Thanks to the extendable mop, even difficult spots are no problem for the Z10.
Millimeter-precise obstacle avoidance
Precise cleaning without collisions with obstacles in the household
AI-powered base station
Hot water mop washing with automatic drying and emptying.

